Shipping policy

Free Shipping

We are happy to offer FREE shipping on all orders from Seranova Skincare. No minimum order value is required.

Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Please note that orders are not processed or shipped on weekends or public holidays.

Shipping Time

Once processed, your order will be delivered within 4–7 business days, depending on your location and local courier conditions.

Order Confirmation & Tracking

After your order has been shipped, you will receive a confirmation email with tracking details so you can follow your package in real time.

Delays

While we aim to deliver within the estimated timeframe, occasional delays may occur due to customs clearance, courier disruptions, or peak demand periods.

Incorrect Address

Please ensure your shipping details are correct at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

Lost or Stolen Packages

If your tracking shows delivered but you have not received your order, please contact the courier service first. Once marked as delivered, we are not liable for lost or stolen packages.

Contact Us

For any questions regarding shipping or your order, please reach out to us:
Email: cust@seranovaskincare.store